Frequently Asked Questions (FAQ’s)
How can Agilestar respond so rapidly to our requests for custom-tailored transceiver components?
We are one of the world’s most formidable producer-suppliers of custom transceiver components. We are able to produce an wide-ranging array of product variations because we specialize in only one kind of product—transceivers.
We aim for light speed in producing fiber light-optic components because we like the challenge of creating something that hasn’t been done before—or something that has been done, but at a higher level of quality and at a lower price.
We deliver quickly by a rare combination of smart salesmanship (Agilestar sales team members are trained to get the components needed by whatever means possible), technical superiority (our engineering staff have designed some of the latest 10G transceivers), high-tech warehousing, and outstanding relationships with our OEM’s which specialize in brilliant design, high-volume, “speed-of-light” manufacturing.
How can Agilestar provide so many different kinds of transceivers for so many different needs?
Related question, similar answer: Agilestar has one of the world’s largest portfolios of ready-to-buy transceivers in quick-inventory access. That means everything from Cisco-compatible SFP’s to the latest DWDM’s. If we don’t have it, we can make it, in less time than you can probably say “Transceivers that Transform your world,” which is, incidentally, what we are all about.
We already create transceivers which serve as the touchpoint in hundreds of thousands of communication systems and network infrastructures around the world. To do this, we have to be inventory-diverse with wide-ranging components and the capacity to produce a “compatible original” to meet any networking, manufacturing, institutional, or organizational demand.
That’s why we say our name contains it all: Agilestar. We are nimble, fast, and bright. We’re anxious to prove that we can deliver the fiber-optic components you need, when you need it, at a standard of quality and level of pricing that makes you think “I can’t say no.” Our strategy is simple: Total solution technology in a platform of products for a universe of applications…Now.
What is your “Philosophy of Service”?
It goes without saying that the “Customer is always first” (and almost always right), but at Agilestar, we take this one step further: The Customer is our Colleague and our Friend, and you don’t cheat your friends, treat them poorly, or sell them junk. You get back to them quickly, extend your best, go the second and third mile, and fulfill all your promises.
Each and every sales staff member, every single distributor, and every one of our Agilestar Global Super Support Team (SST) are trained to treat the customer as if he or she was a close and significant individual, whom you would treat like you would the King or Queen (or President), only better, because you genuinely care about them.
Agilestar’s unparalleled support combines world-class technical expertise, real-time response, and thoughtful “just what you need” solutions (not what you don’t want and aren’t looking for). To these ingredients, we add our element of “unrelenting commitment:” We will not stop until your Solution is complete and your Success is assured. That is the Agilestar Oath of Service.
Those are great ideas but how do you actually carry them out? What are your practical and “high-tech” strategies for global service and support?
We’re actually in the process of continually studying how to do this. To do so, we’ve studied the great examples of customer service across industries—Nordstrom’s, Michael Mina, the Ritz-Carlton Hotel and Singapore Airlines. We’ve looked at the customer service leaders in high-tech (e.g. Cisco, HP) and in our niche industry, including our rivals, vendors, and technology partners.
We’ve discovered some clues to customer service and support which transcend industry. And we’ve discovered the advantages of customer support aided by high-tech for both centralization (e.g. virtual call centers and internet-aided technical response) and localized regional solutions for supporting our clients (e.g. through a network of service providers and sales distributors).
We would be foolish to say that we’ve got this whole customer service thing down, but we’re getting better every day. At Agilestar, starting with our professional team that could fit in one floor of an office building, we’ve begun building an entire global network of sales and support individuals trained to share our philosophy of service—helping one client at a time to success.